Terms and conditions
Table of Contents
Table of Contents
1. Introduction
1.1 Welcome to capitalcatering.ae (“Website / Platform”). By accessing, browsing, or using the Platform or by availing any catering or related services provided by CCS, including but not limited to the placement of orders, confirmation of bookings, or making of payments, you (“Client,” “Customer” or “you“) irrevocably agree to be legally bound by these Terms and Conditions (“Terms“). If you do not agree to any provision of these Terms, you must immediately discontinue use of the Platform and refrain from availing any services from CCS.
1.2 We state that we do NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. Please also make sure that you read and accept our Privacy Policy, which forms an integral part of these Terms.
2. Definitions
2.1 “Event/s” means any catering function and event, whether on-site or off-site, for which CCS provides its services under these Terms.
2.2 “Client/Customer Representative” means an authorized person designated by the Client to liaise with CCS regarding the necessary service delivery
2.3 “Force Majeure Event” means any event beyond the control of the Caterer, including but not limited to acts of God, pandemics, endemics, natural disasters, war, civil unrest, governmental orders, labor strikes, supply chain disruptions, electrical and/or utility failures.
2.4 “Services” means and includes all services relating to or appurtenant to corporate catering, food and beverage supply and delivery, facility management, event support, equipment rental, canteen management, accommodation, and other ancillary or related services, as may be provided by CCS to the Customer/Client. Such Services may be rendered across various sectors and industries, including but not limited to aviation, healthcare, defence, energy, education, events and venues, retail, and any other business or establishment, in accordance with the mutual understanding between the parties and as set out in the applicable contract or agreement.
3. Scope of Services
3.1 These Terms govern all Services provided by CCS, whether on an exclusive or on a non-exclusive basis. By placing an order, confirming a booking, or otherwise engaging CCS, the Client acknowledges and agrees that these Terms shall apply to all such Services, unless expressly agreed otherwise in writing by CCS.
3.2 CCS provides catering and related services for both corporate (B2B) and individual (B2C) clients, which may include but are not limited to:
a. Full-service event catering (on-site and off-site);
b. Buffet, plated, and bespoke menu service arrangements;
c. Delivery of packaged meals or food products;
d. Supply of beverages, event equipment or associated materials; and
e. Provision of Staffed service, logistical coordination, and event support.
3.3 The specific scope, pricing, deliverables, and timeline for each engagement shall be as set out in a written Quotation, Proposal, or Service Order issued by CCS and accepted by the Client, whether in physical or electronic form. No additional or varied services shall be deemed included unless expressly confirmed in writing by CCS.
4. Pricing, Equipment and Service Inclusions
4.1 Prices for Services shall be determined by the relevant CCS division or department. Equipment and service inclusions may vary depending on the sector, location, or type of Service provided (including, without limitation, lounges, canteens, restaurants, healthcare, defence, aviation, and retail).
4.2 CCS reserves the right, at its sole discretion, to adjust prices to reflect changes in market conditions, supplier costs, regulatory directives, or any other circumstances beyond CCS’s control
4.3 Unless expressly stated otherwise, all prices are quoted in United Arab Emirates Dirhams (AED) and are exclusive of VAT, other taxes, duties, or fees which shall be borne by the Client.
4.4 CCS shall not be liable for any costs, losses, or damages arising from:
a. Changes in market prices or supplier availability;
b. Equipment or service substitutions reasonably made to fulfil a confirmed order; or
c. Any third-party service, product, or delivery used in connection with the Services.
5. Orders, Bookings, and Confirmations
5.1 Validity: All quotations, proposals, or service orders issued by CCS are valid only for the period specified therein. A booking shall not be deemed confirmed unless and until CCS issues written or electronic confirmation.
5.2 Advance Payments: CCS may require a non-refundable advance payment or deposit as a condition of confirming any booking. Such payment shall secure the Service and will be applied against the total invoice, as the case may be.
5.3 Changes to Orders: Any request to modify a confirmed order, including changes to menus, guest counts, event timing, or Service scope, must be submitted in writing and is subject to CCS’s prior written approval. CCS reserves the right to impose additional charges and/or adjust timelines as a result of such changes
6. Client Obligations
6.1 The Client shall:
a. Provide accurate, complete, and timely information regarding event requirements, venue specifications, guest numbers, and any other details necessary for CCS to perform the Services;
b. Obtain all permits, approvals, or licenses required for off-site events, including but not limited to regulatory, municipal, or health approvals;
c. Ensure proper venue access, availability of utilities, permits, and security arrangements as may be necessary for CCS to execute the Services;
d. Provide safe, clean, and suitable facilities and working conditions to enable CCS to deliver the Services in accordance with agreed standards; and
e. Comply with all applicable UAE laws, regulations, and guidelines, including without limitation, ADAFSA regulations (food safety), Federal Decree-Law No. 45 of 2021 (PDPL); and Federal Law No. 24 of 2006 (Consumer Protection Law).
6.2 The Client shall remain fully responsible for any failure to comply with the obligations set out in Clause 6.1, including but not limited to unsafe site conditions, incomplete information, or regulatory non-compliance. CCS shall have no liability for any losses, damages, or delays resulting therefrom, and all rights and remedies of CCS under the agreement or applicable law are expressly reserved.
6.3 Any user identification code, password, or security credential issued by CCS is confidential and must not be disclosed to any third party. CCS reserves the right, at its sole discretion, to disable or suspend such access if CCS reasonably suspects misuse, breach, or unauthorized access. The Client shall be responsible for all activities conducted under its credentials.
7. Use of our Website
7.1 You agree to use this Website solely for lawful purposes, such as learning about our services, submitting enquiries, applying for vacancies, registering as a supplier, and/or transacting business with CCS.
7.2 You agree not to misuse the Website or engage in any unlawful, harmful, or disruptive activity, including but not limited to:
a. Defaming, harassing, stalking, or violating the rights of any individual or entity;
b. Uploading or distributing viruses, malware, or other harmful code;
c. Infringing intellectual property rights or violating privacy rights;
d. Misrepresenting identity, authority, or affiliation; or
e. Overloading, disrupting, or impairing the Website’s infrastructure or functionality.
7.3 You acknowledge that references to goods, products, and/or services on the Website, without limitation of geographical scope, do not constitute a representation that CCS offers or intends to offer the same in all locations.
7.4 CCS shall not be liable for any loss, damage, or inconvenience arising from the use of the Website, including any reliance on the information contained therein, website downtime, or third-party actions. CCS reserves the right to modify, suspend, or discontinue the Website at any time without prior notice.
8. Regulatory Compliance
8.1 The Client shall comply with all applicable UAE laws, regulations, and guidelines in connection with the Services. Any violation of law, regulatory requirement, or public policy shall be the sole responsibility of the Client.
8.2 CCS reserves the right, at its sole discretion, to cancel any order, refuse to provide Services, or suspend performance if CCS reasonably suspects fraudulent activity, violation of public policy, non-compliance with applicable law, or misuse of the Services. CCS shall not be liable for any losses, damages, or costs arising from such cancellation, refusal, or suspension, and no refund shall be payable.
9. Authorized Representative and Complaints
9.1 The Client shall appoint an authorized representative responsible for receiving Services, accepting delivery, and addressing any issues related to the Services.
9.2 Any complaint or issue relating to the Services must be raised at the time of delivery, execution, or performance. Post-delivery complaints, including claims regarding quality, quantity, or service execution, will not be entertained unless expressly agreed in writing by CCS.
10. Consumption Window, Food Safety & Allergen Disclaimers
10.1 All food and beverage items supplied must be consumed within the recommended consumption timeframe specified by CCS.
10.2 CCS strictly adheres to all relevant UAE food safety, hygiene, and handling regulations. However, CCS cannot guarantee complete absence of cross-contamination during preparation, storage, or delivery.
10.3 Our production kitchens handle various allergens, including but not limited to peanuts, tree nuts, gluten, dairy, and soy. Meals may contain traces of allergens due to shared equipment, cross-contact, or production processes.
10.4 Consumers with dietary requirements, allergies, or medical restrictions must notify CCS prior to ordering. CCS shall not be liable for allergic reactions, illness, or adverse effects resulting from undisclosed allergies, improper storage, or non-compliance with consumption instructions.
11. Payments, Cancellation and Refunds
11.1 Payment Methods: CCS accepts payments through approved channels, including but not limited to Visa, MasterCard, cash, wallets, bank transfers, Google Pay, Apple Pay, and Samsung Pay, in AED or any other mutually agreed currency.
11.2 Suspension: All payments must be made through the channels approved by CCS. CCS reserves the right to suspend Services, withhold deliveries, or cancel orders in the event of overdue or incomplete payments, without liability.
11.3 Refunds (if applicable): shall be processed at the sole discretion of CCS and only in cases of verified nonperformance of the Services by CCS. Refunds shall not be provided for dissatisfaction unrelated to service non-performance.
11.4 For Retail: CCS takes customer satisfaction very seriously. In the event of any issues with your goods or services order, please contact CCS through sales@capitalcatering.ae, and we will assist you in accordance with the provisions stipulated under the Order Cancellation section of these T&Cs. For other segments refund is not applicable.
11.5 For other business segments: For non-retail Services (including corporate, B2B, and event-based services), refunds shall not be provided unless expressly agreed in writing in the applicable contract or service order.
12. Third-Party Website Links
12.1 This Website may contain links to third-party websites for informational or convenience purposes. CCS does not control, endorse, or guarantee the accuracy, completeness, or reliability of any content, products, or services on such websites. Accessing third-party websites via links from this Website is at the User’s own risk.
12.2 Such websites are not governed by CCS’s Privacy Policy, and Users should review the applicable privacy policies and terms of use of each third-party website. CCS shall not be liable for any loss, damage, or claim arising from access to or use of third-party websites, including but not limited to viruses, malware, or data breaches.
13. Equipment & Property
13.1 All equipment, tools, or materials supplied by CCS (“Equipment”) remain the sole and exclusive property of CCS. The Client shall be responsible for ensuring the Equipment is used appropriately and shall be liable for any loss, theft, damage, or misuse caused by the Client, its employees, guests, or contractors.
13.2 Equipment may be branded or integrated into operational setups. Any use, modification, or alteration of Equipment shall comply with the terms set out in the relevant contract or service order. CCS shall not be liable for any damages or losses arising from improper handling, unauthorized use, or failure to return Equipment.
14. Business Continuity and Health, Safety and Environment (HSE)
14.1 Business Continuity: We understand the importance of reliability in catering services. CCS maintains Business Continuity Plans based on prevention, response, and recovery principles to mitigate service interruptions, including robust contingency measures, secure supply chains, and trained personnel.
14.2 Health, Safety and Environment: CCS complies with all UAE health, safety, and environmental laws and regulations. The Client shall maintain a safe, clean, and hazard-free environment. Any injuries to CCS staff caused by unsafe conditions at the Client site shall be the Client’s sole responsibility.
15. Caterer’s Rights
15.1 Modification or Discontinuation: CCS reserves the right to modify, replace, or discontinue menu items or Services at any time due to regulatory requirements, supply limitations, safety concerns, or operational considerations.
15.2 Cancellations: CCS may cancel or postpone Services in the event of circumstances beyond its reasonable control, including force majeure events, regulatory changes, or supply chain disruptions. CCS shall provide prior notice where reasonably feasible but shall not be liable for any resulting loss, damages, or costs.
15.2.1 Retail Business:
a. All cancellations must be submitted in writing.
b. The Customer shall not be entitled to cancel a food meal order or receive a refund once the order has been accepted by CCS, except where the cancellation is due to CCS’s default. For clarity, “food meal order” refers to any order placed at any CCS retail location.
c. CCS is unable to deliver a food meal order due to the Customer’s act, omission, failure to act, default, or negligence, CCS reserves the right to cancel the order without issuing a refund.
d. Where a refund is payable under these Terms, CCS shall refund the amount paid using the same payment method used by the Customer.
e. Refunds may take 7–14 business days to process, or up to 30 days for overseas banks, accounting for processing times of CCS, the Customer’s bank, or the credit card company
15.2.2 For CCS’s other business:
a. Cancellations for non-retail Services shall be governed by the terms set out in the applicable contract, quotation, or service order. CCS reserves the right to impose cancellation fees and/or adjust schedules in accordance with such agreement.
15.3 CCS reserves the right to determine the staffing, timing, sequence, and method of providing Services in
accordance with operational requirements and contractual obligations.
16. Insurance
16.1 CCS maintains product liability and public liability insurance as required under UAE law.
16.2 The Client is responsible for maintaining appropriate insurance coverage for its property, guests, events, and other associated risks. CCS shall not be liable for any loss or damage that could have been mitigated by the Client’s insurance coverage. Nothing in these Terms shall be construed to limit the Client’s obligation to maintain insurance or indemnify CCS in accordance with these Terms.
17. Data Privacy
17.1 Compliance: All Client data is collected, stored, and processed in accordance with Federal Decree-Law No. 45 of 2021 (PDPL) and any other applicable UAE data protection laws. Data is used solely for the purpose of service fulfillment, operational requirements, and legal compliance.
17.2 Data Security: CCS employs industry-standard technical and organizational measures to protect Client data from unauthorized access, loss, alteration, or disclosure. Tender media details and personally identifiable information shall not be sold, shared, rented, leased, or otherwise disclosed to unauthorized third parties.
17.3 The Client is responsible for providing accurate and lawful personal and corporate data and shall promptly update CCS in the event of any changes.
18. Intellectual Property
18.1 All intellectual property including but not limited to menus, designs, branding, website content, and proprietary material is owned and/or licensed to CCS
18.2 Clients shall not reproduce, copy, modify, distribute, transmit, display, perform, license, create derivative works from, or sell any CCS intellectual property without prior written consent.
18.3 By submitting reviews, photographs, or other content to CCS, the Client grants CCS a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, distribute, and display such content for marketing, promotional, or operational purposes.
18.4 All third-party product, company, and service names referenced on the CCS platform are the property of their respective owners. Clients may not use such trademarks without express written permission.
18.5 CCS reserves all rights to enforce its intellectual property rights, including seeking injunctive relief, damages, or any other legal remedy available under UAE law.
19. Force Majeure
CCS shall not be liable for any failure or delay in performing its obligations due to a Force Majeure Event. In such cases, CCS may, at its sole discretion, either suspend performance until the event subsides or terminate the affected booking/order without liability or obligation to refund.
20. Liability & Indemnification
20.1 Limitation of Liability:
a. To the fullest extent permitted by applicable law, CCS shall not be liable for any damage, loss, accident, sickness, injury, or death sustained by the Client or any third party in connection with the consumption, handling, or delivery of any packaged or itemized food, or in the course of any services provided.
b. CCS’s total aggregate liability, whether in contract, tort (including negligence), or otherwise, shall in all cases be limited to the total amount actually paid by the Client under the relevant booking or order.
c. Under no circumstances shall CCS be liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profit, goodwill, revenue, or business opportunity. All rights not expressly granted herein are reserved by CCS.
20.2 Indemnity:
a. The Client (whether corporate or individual) agrees to indemnify, defend, and hold harmless CCS, its parent company (ADNEC Group), subsidiaries, affiliates, directors, employees, and agents against any and all claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or in connection with:the Client’s breach of these Terms or of any applicable law; any act, omission, negligence,
or misconduct of the Client, its employees, agents, guests, or contractors; or the Client’s use or misuse of CCS’s products, equipment, or services.
b. Any claim or complaint relating to food or service quality must be raised at the time of delivery or service, as no claims shall be accepted after the consumption or event period has ended.
21. Disclaimer of Warranties
21.1 Your use of this Website, its content, and any related materials or software is entirely at your own risk. While CCS takes reasonable steps to ensure accuracy, reliability, and security, we do not guarantee that the Website will always be available, uninterrupted, secure, error-free, or free from viruses or harmful components.
21.2 The information and materials on this Website are provided for general informational purposes only and do not constitute professional advice. CCS disclaims all liability for any reliance placed on such materials by you or any third party.
21.3 We may suspend, withdraw, or modify the Website without notice. CCS shall not be liable for any loss or damage resulting from any unavailability or technical issues.
21.4 To the maximum extent permitted by law, all content, software, products, and services provided through this Website are supplied on an “as is” and “as available” basis, without any warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and noninfringement.
22. Waiver and Severability
22.1 Any failure to enforce any provision of this Agreement shall not be construed as a continuing waiver of any rights under such provision. In the event that any portion of this Agreement is held unenforceable, the remaining provisions of the Agreement shall remain in full force and effect.
23. Transfer and Assignment
23.1 CCS may assign or transfer any or all of its rights and obligations under these Terms, in whole or in part, to any affiliate, successor, or third party without prior notice to the Client. The Client may not assign or transfer its rights or obligations under these Terms without CCS’s prior written consent.
24. Governing Law and Jurisdiction
24.1 These Terms and any disputes arising from them will be governed by and construed in accordance with the laws of United Arab Emirates as applicable in the Emirate of Abu Dhabi.
24.2 Any disputes arising from these Terms, or the auction shall be resolved through the Abu Dhabi Courts
25. Amendments
25.1 We reserve the right to amend and modify these Terms at any time, without advance notice. Any changes will be posted on our Platform, and your continued use of the Platform constitutes deemed acceptance of the revised Terms.
25.2 Clients are responsible for regularly reviewing these Terms to remain informed of any changes.
26. Notice
26.1 Any notices, communications, or confirmations sent electronically (including via email, the Website, or other CCS platforms) shall be deemed valid, binding, and enforceable, provided they are addressed to the contact details provided by the Client. CCS may rely on electronic records as evidence of communications, agreements, and acceptance of Terms.
27. Acceptance of Terms
27.1 By entering into a contract, placing an order, or engaging CCS’s Services, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms. These Terms constitute a legally binding agreement between the Client and CCS and supersede any prior agreements, understandings, or representations relating to the subject matter herein.
28. Contact Information
28.1 For any questions or concerns regarding these Terms, please contact us at email:
sales@capitalcatering.ae